Help & Support

What we can help with

Email us about any of the following:

• Account issues — sign-up, login, profile changes, club association
• Family Groups — setting up and managing accounts for children and teens
• Technical issues — app crashes, missing data, recording problems, camera questions at your club
• Content moderation — reporting another user, appealing a decision, asking why something was removed
• Safety concerns — harassment, threats, abuse, child safety
• Account deletion — closing your account and removing your data
• Privacy and data requests — accessing, correcting, or deleting your data
• Anything else you’d like to ask us

Family Groups

Players under 18 use RacquetMind through a Family Group. A parent or guardian (the Organizer) creates the account for their child or teen from the Family Group screen in the app, and manages it from there.

• Children under 13 — a parent’s consent is required before your child can use RacquetMind. See our Children’s Privacy Policy for what we collect and the choices parents have.
• Teens 13 to 17 — after the Organizer creates the account, the teen agrees to our Terms of Service when they first sign in.

Children and teens can’t delete their own account; the Organizer can request its deletion from the Family Group screen, or you can contact us.

Account deletion

You can delete your RacquetMind account from inside the app, or by signing in to your account and choosing Delete account, subject to the retention described in our Privacy Policy. If you are under 18, the Organizer of your Family Group can request deletion of your account, or you can email us as described below.

If you’d rather have us do it, email support@racquetmind.ai from the email address on your account, with the subject line “Delete my account.” Account deletion cannot be undone.

Privacy and data requests

For privacy questions or requests about your personal information, such as access, correction, or deletion, use the form in our Privacy Policy or email privacy@racquetmind.ai with a description of your request.

We will respond within the time required by applicable law. Parents can make requests about their child’s information as described in our Children’s Privacy Policy.

More information

• Community Guidelines — what is and is not allowed on RacquetMind
• Terms of Service — the agreement that governs your use of the app
• Privacy Policy — how we collect, use, and share your information
• Children’s Privacy Policy — how we handle information from children under 13